Terms and Conditions

1. Acceptance of Terms

By accessing, browsing, or using our Service in any manner — including but not limited to visiting the Site, submitting a form, requesting a quote, scheduling a meeting, downloading materials, purchasing products, participating in a trial, or using our software — you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

We reserve the right to modify, amend, or replace these Terms at any time, at our sole discretion, with or without prior notice. Changes become effective immediately upon posting to this page. Your continued use of the Service after any modification constitutes acceptance of the updated Terms. It is your sole responsibility to review these Terms periodically for changes.

2. Description of Service

MMCall designs and provides wireless on-site communication and paging systems, including but not limited to:

Andon systems for manufacturing and industrial facilities
Nurse call systems for healthcare and senior living facilities
Medical call button systems for medical practices
Paging systems for restaurants, correctional facilities, churches, and other industries
Related hardware (call buttons, pagers, transmitters, accessories), software licenses, and ongoing support services

We reserve the right to modify, suspend, discontinue, or limit any aspect of our Service at any time, with or without notice, for any reason. We shall not be liable to you or any third party for any such modification, suspension, discontinuation, or limitation.

3. Accounts and Registration

3.1 Account Responsibilities

Certain features of the Service may require registration or the creation of an account. If you create an account or submit information through our Service, you agree to:

Provide accurate, current, and complete information
Maintain and promptly update your information to keep it accurate
Maintain the confidentiality and security of your login credentials
Accept full responsibility for all activities that occur under your account
Immediately notify us of any unauthorized access to or use of your account

3.2 Account Suspension and Termination

We reserve the right to suspend or terminate your account at any time, without prior notice and without liability, for any reason, including but not limited to:

Violation of these Terms or any applicable law
Fraudulent, misleading, or illegal activity
Non-payment of any amounts owed to MMCall
Extended periods of inactivity
Any conduct that we determine, in our sole discretion, to be harmful to us, our Service, other users, or third parties

4. Acceptable Use

You may use our Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

Use the Service for any unlawful purpose or in violation of any applicable law or regulation
Transmit spam, unsolicited communications, or any harmful or disruptive content
Attempt to gain unauthorized access to our systems, networks, servers, or accounts
Interfere with, disrupt, or place an unreasonable burden on the Service or its infrastructure
Reverse engineer, decompile, disassemble, or attempt to derive the source code of any software provided as part of the Service
Remove, alter, or obscure any proprietary notices, labels, or marks
Use automated systems, bots, scrapers, or other tools to access the Service without our prior written consent
Copy, reproduce, distribute, or create derivative works based on any part of the Service
Misrepresent your identity, affiliation, or the origin of any content or communication
Use the Service in any manner that could damage, disable, overburden, or impair our servers or networks

We reserve the right to investigate and take appropriate legal action against anyone who violates this section, including, without limitation, removing content, suspending or terminating accounts, and reporting to law enforcement.

5. Intellectual Property

5.1 Our Intellectual Property

All content, features, functionality, designs, text, graphics, logos, icons, images, photographs, videos, software, code, data compilations, and the arrangement thereof on the Service are owned by MMCall or its licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws. The MMCall name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of MMCall or its affiliates. You may not use such marks without our prior written permission.

5.2 Limited License to Use the Site

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for your personal or internal business purposes only. This license does not include the right to:

Resell, redistribute, sublicense, or commercially exploit any part of the Service
Modify, adapt, or create derivative works based on the Service or its content
Download, copy, or store any content other than for temporary caching by your browser
Frame, mirror, or deep-link to the Site without our written consent

This license is automatically revoked if you violate any of these Terms.

5.3 Feedback and Submissions

If you submit feedback, suggestions, testimonials, reviews, or other content to us (collectively, "Feedback"), you grant MMCall a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, publish, and distribute such Feedback for any business purpose, including marketing and product development, without obligation to compensate you. You represent that any Feedback you provide does not violate any third-party rights.

This license does not apply to your confidential business data, operational data generated by MMCall software on your premises, or information you share under a separate confidentiality or non-disclosure agreement.

6. Products, Pricing, and Orders

6.1 Product Descriptions

We make commercially reasonable efforts to provide accurate product descriptions, specifications, images, and technical information. However, we do not warrant that any product descriptions, pricing, availability, or other content on the Service is accurate, complete, current, or error-free. In the event of a pricing error or inaccuracy, we reserve the right to correct the error and, if applicable, cancel any orders placed at the incorrect price.

6.2 Pricing

All prices displayed on the Site are in United States Dollars (USD) unless otherwise specified. Prices are subject to change at any time without prior notice. Quoted prices are valid only for the period stated on the quote (typically 30 days from the quote date) and are subject to the terms and conditions set forth on the quote document itself. We reserve the right to refuse or cancel any order at any time for any reason.

6.3 Payment Terms

Unless otherwise agreed in writing:

Payment is due in full prior to shipment of products (NET 0)
Extended payment terms (such as NET 30) are available only when explicitly agreed in writing by MMCall
All overdue payments shall accrue interest at the rate of 1.5% per month (or the maximum rate permitted by law, whichever is less) from the due date until paid in full
You are responsible for all costs of collection, including reasonable attorneys' fees, incurred by MMCall in collecting overdue amounts
Title to and ownership of products do not transfer to you until MMCall has received payment in full

6.4 Recurring Subscriptions

Certain services (such as SMS/Email notification subscriptions) are provided on a recurring annual subscription basis. By subscribing to such services:

You authorize MMCall to charge the applicable subscription fee on an annual basis
Subscriptions automatically renew at the then-current rate unless you provide written notice of cancellation at least 30 days before the renewal date
No refunds are provided for partial subscription periods
MMCall reserves the right to modify subscription pricing with 30 days' written notice before the next renewal period

6.5 Shipping and Delivery

Unless otherwise stated in your purchase agreement:

Estimated shipping times are 5-10 business days for standard orders and 10-15 business days for bulk orders, though these are estimates only and not guaranteed delivery dates
Risk of loss and title for shipped products pass to you upon delivery of the products to the shipping carrier (FOB Shipping Point). Once products are in the possession of the carrier, any loss, damage, or delay during transit is your responsibility, and any claims must be filed directly with the carrier.
You are responsible for inspecting products upon receipt and reporting any visible damage or discrepancies within 48 hours of delivery
We are not responsible for delays caused by the carrier, customs, weather, or other circumstances beyond our control

6.6 Returns and Refunds

We offer a 30-day money-back guarantee from the date of delivery, subject to the following conditions:

Products must be returned in their original condition, including all original packaging, documentation, manuals, and accessories
Products that are damaged, modified, improperly used, or missing components may be rejected or subject to a reduced refund at MMCall's sole discretion
Refund amount equals the product purchase price; original shipping charges are non-refundable
Customer is responsible for return shipping costs unless the return is due to a defect or error by MMCall
You must contact MMCall to obtain a Return Merchandise Authorization (RMA) number before returning any product. Returns without an RMA will not be accepted.
Refunds will be processed within 5 business days after the returned products are received and inspected by MMCall
MMCall reserves the right to modify this return policy at any time; the policy in effect at the time of your purchase applies to your order

7. Hardware Warranty

7.1 Limited Warranty

MMCall warrants that its hardware products will be free from defects in materials and workmanship under normal use for a period of two (2) years from the date of original purchase (the "Warranty Period").

7.2 Warranty Coverage

During the Warranty Period, if a product is found to be defective, MMCall will, at its sole discretion, repair or replace the defective product at no charge. Warranty service is provided as follows:

You must contact MMCall to report the defect and obtain an RMA number
Defective products must be shipped to MMCall's designated facility at your expense for inspection
If the product is determined to be defective under warranty, MMCall will repair or replace it and ship it back at MMCall's expense
MMCall reserves the right to replace products with new or refurbished units of equal or greater functionality

7.3 Warranty Exclusions

This warranty does NOT cover:

Damage caused by accident, misuse, abuse, neglect, or improper handling
Damage caused by improper installation, electrical connection, or operation outside specified parameters
Damage caused by unauthorized modification, repair, or service by anyone other than MMCall
Normal wear and tear, including batteries and consumable components
Cosmetic damage that does not affect functionality
Damage caused by natural disasters, power surges, water damage (beyond rated water resistance), or other external events
Products used in environments or applications for which they were not designed
Products with removed or altered serial numbers or identification labels

7.4 Warranty Disclaimer

THE WARRANTY SET FORTH IN THIS SECTION 7 IS THE SOLE AND EXCLUSIVE WARRANTY PROVIDED BY MMCALL FOR ITS HARDWARE PRODUCTS. EXCEPT AS EXPRESSLY STATED HEREIN, MMCALL MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR ANY WARRANTY ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE. MMCALL DOES NOT WARRANT THAT THE PRODUCTS WILL MEET YOUR SPECIFIC REQUIREMENTS, OPERATE WITHOUT INTERRUPTION, OR BE ERROR-FREE.

8. Software License

8.1 License Grant

Subject to your purchase of a valid software license and compliance with these Terms, MMCall grants you a limited, non-exclusive, non-transferable, non-sublicensable license to install and use the MMCall software on a single computer at a single location, solely for your internal business operations in connection with MMCall hardware products.

8.2 License Restrictions

You shall NOT:

Install the software on more computers or locations than authorized by your license
Copy, duplicate, or distribute the software to any third party
Sublicense, rent, lease, lend, or otherwise transfer the software or your license rights
Modify, adapt, translate, reverse engineer, decompile, or disassemble the software
Remove, alter, or obscure any copyright, trademark, or proprietary notices in the software
Use the software for service bureau, time-sharing, or similar purposes for the benefit of any third party
Use the software independently from MMCall hardware products

8.3 Software Updates

MMCall may, at its sole discretion, provide software updates, patches, or new versions. MMCall is under no obligation to provide updates, and any updates provided are subject to these Terms. MMCall reserves the right to discontinue support for any software version at any time.

8.4 Data Ownership

All operational data generated by the MMCall software on your premises (including call logs, response times, incident records, and reports) is your data and remains your property. MMCall does not access, collect, transmit, or claim any rights to this data. You are solely responsible for backing up, securing, and managing your data. MMCall shall not be liable for any loss or corruption of your data.

8.5 API Usage

If MMCall software provides application programming interfaces (APIs), your use of such APIs is subject to these Terms. MMCall reserves the right to modify, limit, or discontinue API access at any time. You shall not use the API in a manner that degrades performance, exceeds reasonable usage limits, or circumvents license restrictions. MMCall is not responsible for any third-party software, systems, or integrations that interact with the API.

9. Free Trial Program

9.1 Trial Availability

MMCall may offer free trial programs for certain products (such as the Andon System) at its sole discretion. Trial availability, duration, scope, and terms may vary and are subject to change or discontinuation at any time without notice.

9.2 Trial Terms

If you participate in a trial program:

The trial period begins on the date of installation or setup by the MMCall team, as determined by MMCall
All trial equipment remains the sole property of MMCall throughout the trial period
You are responsible for the care, safekeeping, and proper use of all trial equipment while it is in your possession
You shall not modify, disassemble, repair, or alter any trial equipment
You shall use trial equipment only at the location and for the purposes agreed upon
Trial participation does not create any obligation for MMCall to sell, or for you to purchase, any products

9.3 Return of Trial Equipment

At the end of the trial period, unless you have purchased the equipment:

You must return all trial equipment to MMCall within 10 business days of the trial end date, in the same condition as received (normal wear and tear excepted)
MMCall will provide return shipping instructions and, at its discretion, may provide prepaid shipping labels
If trial equipment is not returned within 30 days after the trial end date, you agree that MMCall may invoice you for the full retail value of all unreturned equipment, and you agree to pay such invoice within 15 days of receipt
You are liable for any damage to trial equipment beyond normal wear and tear. MMCall reserves the right to charge you for repair or replacement costs.

9.4 Trial Data

Data generated during the trial is stored locally on your premises and is your property. Upon return of trial equipment, any data stored on the equipment will be deleted by MMCall. It is your responsibility to export or back up any data before returning trial equipment.

9.5 Trial Termination

Either party may terminate a trial at any time by providing written notice to the other party. MMCall may terminate a trial immediately if you breach any of these Terms or misuse the trial equipment. Upon termination, the return obligations in Section 9.3 apply.

9.6 Separate Trial Agreements

MMCall may require execution of a separate trial agreement for participation in a trial program. In the event of a conflict between a signed trial agreement and these Terms, the signed trial agreement shall prevail with respect to the trial.

10. Product Use Disclaimers

IMPORTANT — PLEASE READ CAREFULLY:

Supplemental Communication Tools: MMCall products are designed as supplemental communication and notification tools. They are NOT intended to serve as primary safety systems, life-safety systems, emergency alert systems, or substitutes for proper staffing, training, safety protocols, or emergency procedures.
Healthcare Settings: MMCall nurse call and medical call button systems are communication aids only. They do not replace clinical judgment, patient monitoring equipment, or required nurse-to-patient staffing ratios. Facilities are solely responsible for maintaining adequate staffing, safety protocols, and emergency systems independent of MMCall products. MMCall products are not medical devices and are not regulated by the FDA.
Correctional Settings: MMCall inmate paging systems are communication aids only. They do not replace required safety procedures, inmate supervision, or facility emergency systems. Correctional facilities are solely responsible for compliance with all applicable regulations and inmate safety requirements.
Manufacturing Settings: MMCall Andon systems are operational efficiency tools. They do not replace required safety systems, lockout/tagout procedures, machine guarding, or OSHA-required safety equipment. Facilities are solely responsible for workplace safety compliance.
Environmental Limitations: Wireless products are subject to environmental factors including interference, range limitations, building materials, and electromagnetic conditions that may affect performance. MMCall does not guarantee specific performance levels in any particular environment.
No Guarantee of Results: While MMCall may provide estimated return-on-investment figures, case studies, or performance metrics in sales materials and presentations, these are illustrative examples only and not guarantees. Actual results will vary based on your specific environment, usage, implementation, and operational conditions. MMCall makes no guarantee of any specific financial outcome, efficiency improvement, or performance result.

11. Communications Consent

By submitting your contact information through any form on our Site — including but not limited to product presentation requests, quote requests, trial requests, meeting scheduling, and contact forms — you expressly consent to receive communications from MMCall, including:

Phone Calls: To the telephone number(s) you provided, including calls made using automated dialing systems
Text Messages (SMS): To the mobile number(s) you provided, for service-related notifications and follow-up communications
Emails: To the email address(es) you provided, including transactional, service-related, and promotional communications

These communications may include follow-ups regarding your inquiry, product and service information, scheduling, quotes, promotional offers, and other information we believe may be relevant to your expressed interests. Message frequency may vary. Standard message and data rates may apply.

11.1 Opting Out

You may opt out of communications at any time by:

Replying STOP to any text message
Clicking the "unsubscribe" link in any marketing email
Requesting removal during any phone call
Emailing us at support@mmcallus.com

We will process opt-out requests within 10 business days. Please note that opting out of marketing communications does not opt you out of transactional communications related to active orders, subscriptions, or support requests.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

MMCALL, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES
BUSINESS INTERRUPTION OR LOSS OF BUSINESS OPPORTUNITY
COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES
PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE OR PRODUCTS
ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA OR TRANSMISSIONS
ANY FAILURE OR DELAY OF THE PRODUCTS TO PERFORM AS EXPECTED
ANY MATTER RELATING TO THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF MMCALL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES

IN NO EVENT SHALL MMCALL'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS EXCEED THE LESSER OF: (A) THE TOTAL AMOUNT YOU ACTUALLY PAID TO MMCALL IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE THOUSAND UNITED STATES DOLLARS ($1,000 USD).

THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, AND EVEN IF MMCALL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

13. Indemnification

You agree to indemnify, defend, and hold harmless MMCall and its officers, directors, employees, agents, contractors, affiliates, licensors, and suppliers from and against any and all claims, demands, actions, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and legal costs) arising from or related to:

Your use of or inability to use the Service or products
Your violation of these Terms or any applicable law or regulation
Your violation of any third-party rights, including intellectual property rights
Any content, data, or materials you submit, post, or transmit through the Service
Your negligence or willful misconduct
Any claim by a third party arising from your use of MMCall products in your facility, including but not limited to claims related to patient care, inmate safety, workplace safety, or operational incidents
Your failure to comply with applicable laws, regulations, or industry standards related to the use of MMCall products

This indemnification obligation shall survive the termination or expiration of these Terms and your use of the Service.

15. Termination

15.1 Termination by You

You may stop using the Service at any time. To close your account (if applicable), email us at support@mmcallus.com. Termination does not relieve you of any obligations incurred prior to termination, including payment obligations, equipment return obligations, and indemnification obligations.

15.2 Termination by Us

We may terminate or suspend your access to the Service immediately, without prior notice and without liability, for any reason, at our sole discretion.

15.3 Effect of Termination

Upon termination:

Your right to access and use the Service ceases immediately
All outstanding payment obligations become immediately due and payable
All trial equipment must be returned in accordance with Section 9.3
We may delete your account, data, and content, though we may retain information as required by law or for legitimate business purposes
Sections that by their nature should survive termination shall survive, including but not limited to Sections 5 (Intellectual Property), 7.4 (Warranty Disclaimer), 8 (Software License), 10 (Product Use Disclaimers), 12 (Limitation of Liability), 13 (Indemnification), 16 (Dispute Resolution), and this Section 15.3

16. Dispute Resolution

16.1 Governing Law

These Terms and any disputes arising hereunder shall be governed by and construed in accordance with the laws of the State of Florida, United States of America, without regard to its conflict of law provisions.

16.2 Dispute Resolution Process

Any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or any products purchased from MMCall shall be resolved as follows:

Good Faith Negotiation (30 days): The parties shall first attempt to resolve the dispute through good faith negotiation. The complaining party must send a written notice describing the dispute to the other party, and the parties shall have 30 days from receipt of such notice to attempt resolution.
Binding Arbitration: If the dispute is not resolved through negotiation, it shall be finally resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator in Miami-Dade County, Florida. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

16.3 Arbitration Costs

Each party shall bear its own costs and attorneys' fees in connection with the arbitration, unless the arbitrator determines that a claim or defense was frivolous or brought in bad faith, in which case the arbitrator may award reasonable attorneys' fees and costs to the prevailing party.

16.4 Class Action Waiver

YOU AGREE THAT ALL DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS. YOU WAIVE ANY RIGHT TO PARTICIPATE IN ANY CLASS ACTION, CLASS-WIDE ARBITRATION, CONSOLIDATED ACTION, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.

16.5 Small Claims Exception

Notwithstanding the foregoing, either party may bring an individual action in small claims court in Miami-Dade County, Florida, for claims within the court's jurisdiction.

16.6 Injunctive Relief

Nothing in this section shall prevent MMCall from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property, confidential information, or other proprietary rights.

17. Force Majeure

MMCall shall not be liable for any failure or delay in the performance of its obligations (including but not limited to product delivery, shipping estimates, and service availability) due to circumstances beyond its reasonable control, including but not limited to:

Acts of God, natural disasters, earthquakes, hurricanes, floods, or extreme weather events
War, armed conflict, terrorism, insurrection, or civil unrest
Government actions, sanctions, embargoes, trade restrictions, or regulatory changes
Labor disputes, strikes, or work stoppages
Internet, telecommunications, or infrastructure failures
Pandemics, epidemics, or public health emergencies
Supply chain disruptions, raw material shortages, manufacturing delays, shipping or logistics disruptions, port congestion, or carrier service interruptions
Acts or omissions of third-party suppliers, manufacturers, or service providers
Power outages or utility failures

In the event of a force majeure, MMCall's performance obligations shall be suspended for the duration of the event, and delivery or performance timelines shall be extended accordingly.

21. General Provisions

21.1 Entire Agreement

These Terms, together with our Privacy Policy, any applicable purchase agreements, and any other legal notices or agreements published on our Service, constitute the entire agreement between you and MMCall with respect to the Service, subject to the hierarchy set forth in Section 20.

21.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions.

21.3 No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of MMCall.

21.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. MMCall may freely assign or transfer its rights and obligations under these Terms without restriction. These Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.

21.5 Notices

Any notices required or permitted under these Terms shall be in writing and shall be deemed delivered when sent by email (with confirmation of receipt), by certified or registered mail (return receipt requested), or by nationally recognized overnight courier to the addresses provided by each party.